Accessing the Bonus Show

1. How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

2. How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

3. The system is telling me there is no account associated with my email address.

Please confirm the email address and try any others it could be under. The next step is to dig up your most recent proof of purchase. If you're unable to locate your proof of purchase, you may have been affected by a glitch in our old system that failed to charge some of our subscribers but continued to give them access to the Bonus Show.


During the resolution of the glitch, the system attempted to collect past-due payments. If it was unable to collect yours, it would have revoked your access during the migration to the new platform. You may resubscribe here: https://tmosbonus.com/join_us 


If this is not the case, please email us at bonus@mikeomearashow.com with the subject 'Bonus Show.' Please include your full name, the email used for your account, and proof of your most recent transaction (e.g., receipt or screenshot from your credit card billing statement).


4. I can't reset my password.

If the system is telling you there's no account associated with your email, see question 3.


  1. Check your spam folder.

  2. If your browser is blocking you from resetting the password using the provided link, confirm your security settings.

  3. Lastly, email bonus@mikeomearashow.com with the email address associated with your account so we can manually reset your password.

5. Can I listen on the TMOS App?

If you previously listened to the Bonus Show on the app, please note that we are sun-setting this app, which will be replaced with a new one. The new app will launch in a few weeks, not including weekends. 


Until then, please use the new mobile-friendly platform or follow the instructions below to experience an 'audio only' version of the Bonus Show via the video version. Here’s how:

  1. Start playing the video version of the Bonus Show on your device.

  2. Once the audio is playing, go ahead and lock your phone. The audio should continue to play in the background, allowing you to listen with your screen off.

  3. If the audio pauses when you lock your phone, no worries! Simply wake your phone to the locked screen. You'll likely see media controls.

  4. Tap 'play' on the lock screen controls to resume the audio.

By following these steps, you can continue to enjoy the Bonus Show without needing to keep your phone’s screen active. We appreciate your patience as we work towards a more lasting solution.

6. Can I use an RSS feed?

If we managed your subscription and you previously listened to the Bonus Show via an authenticated RSS feed paired with a third-party app, like Apple Podcasts or Spotify, please note that we are actively working on reinstating this feature.


Until then, please use the new mobile-friendly platform or follow the instructions below to experience an 'audio only' version of the Bonus Show via the video version. Here’s how:

  1. Start playing the video version of the Bonus Show on your device.

  2. Once the audio is playing, go ahead and lock your phone. The audio should continue to play in the background, allowing you to listen with your screen off.

  3. If the audio pauses when you lock your phone, no worries! Simply wake your phone to the locked screen. You'll likely see media controls.

  4. Tap 'play' on the lock screen controls to resume the audio.

By following these steps, you can continue to enjoy the Bonus Show without needing to keep your phone’s screen active. We appreciate your patience as we work towards a more lasting solution.

7. Where can I get an 'audio only' version of the show?

We are actively working to reinstate the ability to consume an 'audio only' version of the Bonus Show. In the interim, as we develop a more permanent solution, you can still enjoy the 'audio only' version of the Bonus Show via the video version. Here’s how:

  1. Start playing the video version of the Bonus Show on your device.

  2. Once the audio is playing, go ahead and lock your phone. The audio should continue to play in the background, allowing you to listen with your screen off.

  3. If the audio pauses when you lock your phone, no worries! Simply wake your phone to the locked screen. You'll likely see media controls.

  4. Tap 'play' on the lock screen controls to resume the audio.

By following these steps, you can continue to enjoy the Bonus Show without needing to keep your phone’s screen active. We appreciate your patience as we work towards a more lasting solution.

8. Can I listen on Apple Podcasts or Spotify?

Absolutely! Please be aware that subscriptions via Apple Podcasts and Spotify are completely independent of ours, and we have no control over them. Your subscription is managed directly by either Apple Podcasts or Spotify, based on where you initially subscribed.


If you're considering subscribing directly through our website, we recommend first canceling your subscription through Apple Podcasts or Spotify via their respective platforms to avoid any overlapping subscriptions.


If we managed your subscription and you previously listened to the Bonus Show via an authenticated RSS feed paired with a third-party app, like Apple Podcasts or Spotify, please note that we are actively working on reinstating this feature.


Until then, please use the new mobile-friendly platform or follow the instructions below to experience an 'audio only' version of the Bonus Show via the video version. Here’s how:

  1. Start playing the video version of the Bonus Show on your device.

  2. Once the audio is playing, go ahead and lock your phone. The audio should continue to play in the background, allowing you to listen with your screen off.

  3. If the audio pauses when you lock your phone, no worries! Simply wake your phone to the locked screen. You'll likely see media controls.

  4. Tap 'play' on the lock screen controls to resume the audio.

By following these steps, you can continue to enjoy the Bonus Show without needing to keep your phone’s screen active. We appreciate your patience as we work towards a more lasting solution.

Billing

1. How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

2. Why did I receive an email from PayPal about my subscription?

If you received an email from PayPal about your recurring subscription cancellation, do not fret! We’re switching from PayPal to Stripe for payments. Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information before your next renewal to avoid access interruption.

3. Can I use PayPal instead of a credit card?

We’re switching from PayPal to Stripe for payments. Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information before your next renewal to avoid access interruption.

4. My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

5. Was I billed twice for my subscription?

You may have been affected by a glitch in our old system that failed to charge some of our subscribers, but continued to give them access to the Bonus Show.


During the resolution of the glitch, the system attempted to collect past-due payments. Therefore, if you were billed outside of the normal billing cycle, it’s likely that this is the cause.


If you believe this is not the case, please email us at bonus@mikeomearashow.com with the subject 'Bonus Show.' Please include your full name, the email used for your account, and proof of the last three (3) transactions (e.g., receipt or screenshot from your credit card billing statement).

6. How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

Viewing Experience

1. My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

2. Can I watch videos using Chromecast and AirPlay?

Yes! Both Chromecast and Airplay are compatible with our site.

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

3. Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

4. Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.